I purchased an Inspiron 7737 about 6 weeks ago. Immediately updated to Windows 8.1 so I am not sure if problem exists with Windows 8 but I suspect not because I see many other people reporting a similar problem after updating to 8.1.
System crashes when resuming from sleep about 1 in 5 times.
Crash symptoms vary including application hang, blue screen dump message, and black screen hang that requires hard power off.
Resume from hibernate seems to be ok.
I see many other people reporting the same problem. For example:
http://en.community.dell.com/support-forums/laptop/f/3519/t/19529002.aspx
http://en.community.dell.com/support-forums/laptop/f/3518/p/19534093/20489761.aspx#20489761
http://en.community.dell.com/support-forums/desktop/f/3514/p/19536458/20515676.aspx#20515676
http://en.community.dell.com/support-forums/software-os/f/4677/p/19530407/20478477.aspx#20478477
http://en.community.dell.com/support-forums/software-os/f/4677/p/19538482/20513626.aspx#20513626
http://en.community.dell.com/support-forums/software-os/f/4677/t/19540441.aspx
http://gnawgnu.blogspot.ca/2014/01/fix-for-wake-after-sleep-freeze-on-dell.html
I have tried every idea suggested by others and a few of my own including:
- updated all drivers to those recommended by Dell for Windows 8.1
- updated nVidia display driver to latest offered by nVidia (after trying version recommended by Dell)
- updated Intel display driver to latest offered by Intel (after trying version recommended by Dell)
- updated bios to A07
- disabled Intel Rapid Start in bios
- disabled Intel Rapid Connect in bios
- disabled Windows Fast Start option
- disabled nVidia display adapter (to use Intel adapter only)
- disabled Intel display adapter (to use nVidia adapter only)
- disabled Realtek PCIE CardReader
- disabled integrated Webcam
- disabled Bluetooth
- attempted to install Microsoft hotfix 2866485 (not compatible with this system)
This is a serious problem that Dell should address because sleep is unusable at this time.