Thanks ejn63, your info was very helpful. I new I needed to get factory image from Dell, I just didn't know If I could download it directly to the computer from Dell after I change the hard drive or do I have to down load the factory image from Dell to another operating computer and transfer it to the repaired computer by USB flash drive, or will they send me the factory image on a USB flash drive by mail? My computer is out of warranty, less than 2 yrs. old. I also didn't know what the cost was for the back up from Dell.
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