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ALIENWARE M18Xr2 AMD crossfirex can't enable

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Good day, 

i have some problem with my video card i cant enable the AMD crossfirex and the reason is the internal bridge interconnects linking your graphics cards together are not properly attached. both bridge interconnects must be attached. 

i already raised this concern to DELL community facebook and they advice to contact the local supports group but before that they gave me some things to do that could help. i tried already re-installing the drivers, upgrade the driver but still the same. i didnt yet try to open and check the internal bridge any how what should i do on this problem. Coz according to US DELL support it might be a problem in video card.

ALIENWARE M18xR2 

service tag no.JBDW8W1

purchase at Jarir Jubail branch


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