Hello,
I have a Dell Inspiron 15R 5537 laptop that I bought a few months ago.
When I bought the laptop I immediately updated the OS to Windows 8.1.
As soon as I started using the machine (with Windows 8.1 installed) I discovered that the drivers were all messed up. For example, the laptop would not hibernate. Whenever I put it to sleep it would shut down. This problem was resolved when I changed the video drivers with other ones that I downloaded from the Dell website.
Today a new problem appeared with the display adapter. The machine was in sleep, and when I awakened it it showed an error message and shut down. When I turned it on, the display adapter was not functioning correctly, and this message appeared in the device manager:
Windows has stopped this device because it has reported problems. (Code 43)
I uninstalled the drivers of the display adapters. I downloaded (again) the video drivers from the Dell website. There are three video drivers in the website that are listed for my machine:
AMD Radeon HD 8850M / 8870M Driver
I installed the first one, and this did not seem to restore the complete function of the display adapter (for example, I was still unable to change screen resolution). I tried to install the second and third drivers, but in both cases an error message appeared telling me that my machine lacked a driver so the installation could not be completed.
I again uninstalled all the drivers of the display adapters. I then installed the AMD Radeon HD drivers, and the installation was successful, but I was still unable to change screen resolution. When I tried to install the Intel HD Graphics 4400 Driver the following error message appeared:
This computer does not meet the minimum requirements for installing the software.
I tried uninstalling all the drivers for the third time, but I am still unable to install the Intel HD Graphics 4400 Driver (which I did install successfully earlier today).
What should I do to resolve this issue? I want to be able again to change screen resolution.